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FAQ

How do I sign up?

Just Click the Schedule button, submit the form, or you have any questions contact us at 0455 549 679 or 193 Lennox Street Richmond read our FAQ

Once you visited our website, you’ll be able to choose a plan or as needed to suit you. Order as needed via the Web App by request. You choose your brand of softener, dryer sheets, bleach and color safe bleach. Please let us know if you have special orders or requests in the notes section. Last but not least, provide your billing information and you’ll be on your way free of your laundry. or read our FAQ

Do I need to do anything after I sign up?

You only have to check the following:

1. Make sure your phone’s “Notification” feature is turned on to receive reminders and notifications according to your preferences.

2. Put your laundry out the day it’s picked up in a rubbish bag. Simply label or tag the bag so that we can recognize it. All you have to do now is spend your newfound spare time relaxing!

3. Your clothes are returned the very next day. Put them away and forget about laundry…ever again.

What areas do you pick up from?

The areas we service are inner Melbourne our Richmond Valet Laundry Service (Cash or Card) Full Service – Google Maps is exact at this time, but the suburbs are approximately or call 0455549679 if you are not in the area but would like Wash and Fold and we will see what we can do.

What is your turnaround-time?

Your washed and folded clothes are usually picked up the very next day in most cases unless we have a special order holding it up. We would have notified this when you ordered Via the website or call. if more info so read our FAQ

Can I get texts as well as, or instead of, emails?

No problem. Just email us or read our FAQ and call us.

Is there a contract or long-term commitment?

None whatsoever. Even our plans you can cancel or suspend at any time.

How much does your service cost?

Pricing depends on your volume of clothes and the service you want. Just fill what you want in the web app or Call 0455549679. You can see the cost as you enter what you want.

How will I be billed?

We bill your credit or debit card directly. We email a invoice for every job you order

Which credit cards do you accept?

We accept MasterCard, Visa cards.

Is there a minimum charge?

Minimum charges are currently $5 for Business shirts going o full wash and fold or Dry Cleaning your service you pick what you’re after. Prices accordingly.

How do I change my billing?

We have email and text reminder tools in the app to help you remember your laundry pickup day. However, if you don’t leave your laundry out, we can charge a missed pickup fee to cover the cost of a driver trying to pick up.

For any updates, log into your account, under billing information select “update credit card information,” and enter your new credit card information.

Do you have a referral program?

Yes we do! All customers have a unique referral code to give out. When someone uses your code they receive a $20 credit and once they use the service you will receive a $20 credit on your account.

What if I have large bedding items? Are they charged by the kilogram?

Large items like dooners, pillows, and blankets will be removed before your laundry is weighed then billed at a per-piece rate.

How do I schedule a laundry pickup?

Go into the app and schedule service, pick what day and what you want picked up and that’s it.

What do I put my laundry in?

You can place your laundry in a rubbish bag that is marked wash and fold.

Is there a limit to how much I can send in to be washed?

Not at all, we will do all your laundry at one time.

I missed my pickup day. Is there a missed pickup fee?

We have email and text reminders to help you remember to put your laundry out for pickup. However, if you do forget to leave your laundry out and not home we reserve the right to charge a fee to cover the cost of a driver coming to you. Please try to let us know beforehand to cancel

the order.

Curious about the status of your laundry?

Just log into the app to see the progress of your order. If it is urgent call us.

Where is my driver?

“The driver arrived earlier than my scheduled arrival time, and I had not yet put out my laundry!”

“I placed my laundry outside and it has not been picked up.”

Drivers do their best to stick to the time windows. However, they may encounter events such as traffic or a last-minute cancellation that cause them to deviate from the time frame you were provided.

Please update the app to have a pickup/drop off safe place in case you can’t be home.

Do you treat stains?

Yes, we do. Just place it in a separate bag and note the type of stain to help us. We’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. We recommend if you can pretreat the stain before putting the garment in the bag, this will increase the success rate.

I forgot to put my laundry out. What should I do?

so read our FAQ

Could you pick up and deliver from work?

Yes absolutely. We can pick up and drop off if it’s in our service area.

What detergents, softeners, dryer sheets and bleaches you offer?

Detergents: Tide, Gain, Cheer, All Free & Clear, Seventh Generation

Softeners: Downy, White Vinegar

Dryer Sheets: Bounce

Bleaches: Clorox, Oxi-Clean

What steps do you take to accommodate customers with allergies?

Please be advised, if you are hyper allergic to scents from laundry products. We suggest you supply the cleaners you want used, we can keep them for you or return them as you wish. We will do our best to follow all specified preferences for your order.

Can I add special instructions for my laundry?

Yes you can put instructions not specifically covered in the app in the notes screen, we will see them in a highlighted color so we can’t miss them.

Yes via the website or email us and update your laundry and folding instructions. We will endeavour to accommodate your needs.so read our FAQ

Can I send in my shoes to be washed?

You can send shoes that can be washed.

Can I send my undergarments in to be washed?

Yes, you can send all clothing and any fabrics that are washable or dry cleanable.

We have a business that uses towels, can we just send towels in?

Yes! Via the app or contact us directly we will launder all towels for both residential or commercial.

How does my laundry get weighed?

We weigh your laundry on pickup, on arrival before we remove any bulk items that will be charged separately and when we put your order back together before delivery.

Do you wash, dry, fold and or Iron bedding?

Yes, we do. You can tell us once how you want your bedding cleaned via our website so read our FAQ

What happens if you lose/damage some garments?

The weighing system has not let that happen as we weigh your laundry on pickup, on arrival before we remove any bulk items that will be charged separately and when we put your order back together before delivery.

Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home. Please review our terms of service for more details.

Terms Conditions and Privacy Policy

SERVICE CONDITIONS

1 Our agreement with you

1.1 These Terms apply to any Order that is modified under section 4. You will not be able to use our service unless you agree to these Terms of Service (“Terms”) by entering our property or place an order.

1.2 We reserve the right to amend the Terms at any time, and the most recent version will apply to each Order at the time. We will send you an email notifying you of any changes to the Terms.

1.3 Before placing an Order, please read these Terms carefully and make sure you understand them. In certain circumstances, the Terms limit our liability to you.

2 Definitions

2.1 Definitions In these Terms, the following definitions apply:

Any occurrence or circumstance over which we have no control, as defined in section 13.2, including (without limitation) the unavailability of any Service Provider, key employees, or key materials, without which We would be unable to offer the Services.

Any garment or article obtained from you in connection with an Order is referred to as an Item.

Your order for the Services as specified in the order form submitted via the App is referred to as a “Order.”

Personal dry cleaning, speciality services, and laundry services are all collected from and delivered to your specified address under the term “services.”

Any third party with whom we have a contract to help us in providing the Services is referred to as a Service Provider.

These terms and conditions, as revised from time to time, are referred to as “Terms.”

www.richmondlaundromat.com.au is the website.

Richmond Valet Service is referred to as “We/Our/Us.”

2.2 When we say “writing” or “written” in these Terms, we’re referring to email correspondence and website notifications.

2.3 The headers and subheadings in these Terms are included for convenience only and have no bearing on the interpretation of these Terms.

3 Placing an Order

3.1 Please double-check the information of your Order before submitting it, as we are not responsible for any mistakes you make. Please double-check that you have accurately identified each Item, for example. If you believe you have made a mistake, please contact us using the information provided in section 4. Any modifications to your Order will be confirmed via email or text message. Changes are also addressed in clause 3.2. Submitting an Order does not establish a contract between us. When we send you an email or text message confirming our acceptance of your Order, the contract becomes binding. Your billing details will be included in the email.3.2 Each Order will be assigned an order number, which We will inform you of when We accept the Order. In all subsequent correspondence with Us, please include the order number.

3.3 If We are unable to fulfil your Order for any reason, We shall notify you by phone, text message, or email.

4 Order Modifications

4.1 You may make modifications to an Order by contacting our Customer Service at 0411366741 or melbournewashandfold@gmail.com at any time before the designated collection time set out in Our text message or email acceptance of your Order.

4.2 We may make a change to your Order with your consent and at our discretion as an alternative to cancelling it under the conditions set out in section 4.2.

4.3 If an Order is modified under either of the preceding sub-clauses, We shall send you a new Order confirmation through text or email.

5 Order Cancellation

5.1 You have the limited rights to cancel an Order set out in this clause 5.

5.2 In the following conditions, you may cancel your Order:

6 We have the right to cancel your order.

6.1 In the following conditions, we may cancel your Order and the relationship between you and Us:

6.1.1 as a result of an Event Outside Our Control; or 6.1.2 if you fail to make Items available for collection; or 6.1.3 if we believe any Item does not match the Order, is damaged, lacks information about its content or cleaning instructions, or does not fall within the categories of items we accept.

6.2 If your Order is cancelled, we shall notify you by phone or email.

6.2.1 We will not charge you anything and you will not have to make any payment to Us if We have already started working on your Order; and 6.2.2 We will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably reasonable.

7 Clothing left in our washers or dryers after completion can be removed by management or customers.

7.1 Subject to section 7,we shall not be reasonable for lost items left on the premises and no compensation.

8 Service Expectations

8.1 In accordance with Laundry-Standards-Codes-of-Practice-2012, we will offer the Services with reasonable care and skill.

8.2 we will not be liable for any delay or non-performance of our Services.

8.3 If we believe any Items submitted to us are at a greater risk of harm, we may contact you by phone or email, including, but not limited to, Items in the condition of:

8.3.1 require special or additional cleaning requirements or instructions; 8.3.2 with no label indicating cleaning instructions; 8.3.3 which are damaged or stained before cleaning; or 8.3.4 bearing an extraneous or hazardous item such as, but not limited to, pins, jewellery, coins, keys, or pens, we may agree to provide the Services at your risk and with your consent, and at our discretion and with your consent, may agree to provide the Services at your risk and with your consent.

8.4 We cannot guarantee that all stains on your things will be entirely removed, and we are not liable for any compensation or refund, nor are we obligated to make extra or numerous cleaning attempts under the current Order or Contract.

8.5 Only Orders to be washed and folded

8.5.1 Item Checking Please ensure that all items are thoroughly checked for hazardous items such as pins, jewellery, coins, keys, and pencils, since we are not responsible for any items that are lost or destroyed during the cleaning process.

8.5.2 The Cleaning and Drying Procedure The loads are washed and dried in accordance with our informational questions.

8.5.3 Separation of Colors Despite our best efforts, we cannot be held liable for any bleeding or colour transfer that occurs during the cleaning procedure.

8.5.4 Bag Size We’ll weigh the laundry to determine its size. After we’ve weighed the items using the APP, we’ll send you an update on the pricing of your order. Your order’s weight and price will be stated in an email or on confirmation.

8.5.5 Items that have been damaged We shall not be held responsible for any damage to the items. Leather, silk, cashmere, fur, velvet, and other delicate clothes are examples of items that require special handling. Please designate your items for our dry cleaning service.

8.5.6 Items Not Included There will be no bedding or towels included in the Wash and Fold. These items will be added as separate products to your order, and your bill will be adjusted as a result.

8.5.7 Laundry Tagging Individual items are not tagged; instead, the load is tagged. As a result, we cannot be held liable for any missing items.

9 If there is an issue with the services, or machines please let us know.

9.1 If you have a problem with the Services, or machines please contact our Customer Service department through email as specified on the website and notify Us as soon as possible.

9.2 If you have a complaint about the Services, or machines we will handle it according to our Complaints Policy, which you may find on our website.

9.3 If you feel We have failed to meet our obligations under these Terms, you must notify Us within 24 hours of receiving any Item.

10 Payment and price

10.1 The pricing of the Services will be listed will be the price in effect when you place your Order. Our prices are subject to change at any time, but changes will not affect Orders that have been approved in accordance with clauses 3.2 and 4.3.

10.2 All of our pricing is inclusive of GST.

10.3 When you place an order online, you must pay immediately.

10.4 We will charge your credit card using the information you provided with your Order. If we are unable to collect payment for any reason, you will be accountable to Us for the amount owed.

10.5 After any discount (if applicable), our minimum order is AUD$35. If the Order is less than AUD$35 at the time of pickup, we will still charge AUD$35 to complete the order.

11 Our obligation to you

11.1 We will reimburse you for any loss or damage caused by Our carelessness, subject to these Terms.

11.1.1 We shall not be liable for any single item worth more than AUD $100 unless we have been notified (and acknowledged) of its value prior to Our collection or in remarks on the APP.

11.2 You agree that if the Services are used for commercial, business, or resale purposes, We will not be liable to you for any loss of profit, business interruption, or business opportunity.

11.3 We shall not be liable for any loss or damage (including, but not limited to, colour loss, shrinkage, or other damage) caused by any of the following:

11.3.1 failure to notify us of any particular cleaning requirements or instructions;

11.3.2 the absence of a label stating cleaning instructions on the item;

11.3.3 any harm to the item that existed at the time of collecting;

11.3.4 any extraneous objects left in or on the Item, such as coins, buttons, jewellery, cufflinks, collar stiffeners, pens, or tie clips; and

11.3.5 any additional packaging given with the Item, such as clothing hangers, suit bags, or personal laundry bags;

We do not exclude or limit in any way Our liability for:

11.3.6 our acceptance of Items for which we agree to provide Services under clause 8.3;

11.3.7 any agreement under clause 7.3;

11.4 our disposal of Items under clause 4 We do not exclude or limit in any way Our liability for:

11.4.1 death or personal injury as a result of our negligence;

11.4.2 fraud or fraudulent misrepresentation;

11.5 We are not liable for any special, indirect, or consequential loss.

11.6 We are not responsible for any button or zip damage.

11.7 In the event that we provide monetary or replacement compensation for damage to an item(s) in our care, Laundry Anywhere reserves the right to retain permanent ownership of the damaged item (s).

12 Things We Can’t Control

12.1 If an Event Outside Our Control causes Us to fail to perform or delay in performing any of Our responsibilities under these Terms, We shall not be accountable or responsible.

12.2 An Event Outside Our Control is defined as any act or event beyond Our or any of our Service Providers’ reasonable control, including (without limitation) strikes, lockouts, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war, fire, explosion

12.3 If an Event Outside Our Control occurs that has an impact on Our ability to fulfil Our responsibilities under these Terms:

12.3.1We will notify you as soon as reasonably possible; 12.3.2 Our obligations under these Terms will be suspended, and the time for performance of Our obligations will be extended, for the duration of the Event Outside Our Control; or 12.3.3 You may cancel your Order under clause 5.3, or We may cancel it under clause 6.1.1, in which case We will return your Item(s).

13 Facts about us and how to get in touch with us

13.1 We are an Australian company.

13.2 Please contact Us by sending a request on the website if you have any queries or complaints.

13.3 If you wish to contact Us in writing, or if any paragraph in these Terms requires you to provide Us notice in writing, you may do so by sending an e-mail through this website or by leaving a note on the APP. We will send you an email to confirm receipt of this notice. If We need to contact you or provide you with written notice, We will do so via the App or by e-mail to the address you provided in the Order.

14 We may use your personal information as per the Privacy Policy on this page.

15 Laundry Guarantee

15.1 If you are unhappy with the cleaning of your items, please notify us within 24 hours of arrival and our Customer Service will inspect them. We guarantee to re-clean the Items free of charge if it is reasonably assessed that we can improve their cleanliness. Any requests for re-cleaning made after 24 hours will be addressed on a case-by-case basis.

15.2 To have your items re-cleaned, send an email to our Customer Service department, explaining the situation and include any relevant images. A Customer Service representative will contact you to schedule a recollection time that is convenient for you.

16 Policy on re-cleaning

16.1 Only individual items cleaned by Laundry Anywhere with the original dry cleaning ticket attached are eligible for re-cleaning.

16.2 Please keep in mind that removing stains is not always possible. If we are unable to remove a stain, we will notify you via the ticket that is related to your items. We will not provide a complimentary re-clean in this case.

a total of 17 promotions

17.1 Promotions have expiration dates and a monetary value attached to them.

17.2 These terms and conditions, as well as the terms and conditions of the website.

17.3 For orders using a Voucher code, the minimum order value is $30 or as otherwise specified.

18 Other crucial terms

18.1 We may assign Our rights and responsibilities under these Terms to another organisation, in which case we shall notify you in writing; however, this will have no effect on your rights or Our obligations under these Terms.

18.2 This agreement is solely between you and Us. No one else has the authority to enforce any of its terms.

18.3 These Terms are divided into clauses that act independently. The remaining clauses will remain in full force and effect if any court or relevant body finds any of them to be unconstitutional.

18.4 These Terms are governed by Australian law, and the courts of Australia will have exclusive jurisdiction over them.

19 Fee for Collection

19.1 If your Order is outside of our service region, you may be charged a collection fee. The APP will not take it, but you are welcome to contact us via the website for a quotation on the amount of the Collection Charge, which will be added to the total of your purchase when you place it.

19.2 You will only be charged for the new slot if a collection is rescheduled.

19.3 You will not be charged a collection fee if a collection is cancelled.

19.4 In addition to the minimum spend, there is a collection charge.

19.5 Any marketing vouchers, including the Collection Charge, will still be valid.

19.6 A refund of the collection charge will be given if a collection is late.

If your Order is outside of our service region, you may be charged a 19.1 collection fee. The APP will not take it, but you are welcome to contact us via the website for a quotation on the amount of the Collection Charge, which will be added to the total of your purchase when you place it.